Refund Policy
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at Hello@goodtimesandco.com.au or via our website under "Contact" Please note that returns will need to be sent at your cost, we do not provide return shipping labels.
If your return is accepted, we’ll send you a return shipping address. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return questions at Hello@goodtimesandco.com.au
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.